Video Interview: Powering Customer Success with Data Science & Analytics
An interview with Mike Sager, Vice-President of Customer Success of SiteMinder.
1 min reading time
In this video, I interview Mike Sager, Vice-President of Customer Success at SiteMinder. Mike share his views on the role data science and analytics is playing in powering Customer Success at SiteMinder and how he sees the use of analytics evolving in the organisation.
As a leader in a growing start-up, Mike has seen a fundamental change with the adoption of advanced analytics in the business. He suggests leaders to think about data and how it connects throughout the organisation from early on and concludes encouraging leaders to invest in a similar data science capability.